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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Not Plastic Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Not Plastic, #NOTPLASTIC, or ‘us’ or ‘we’ refers to the owner of the website, Not Plastic Ltd, whose Company Number is 11361245 and Registered Office Address is: Not Plastic Ltd, B3 Kingfisher House, Kingsway, Team Valley, Gateshead, NE11 0JQ.

The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website uses cookies to identify users and shopping basket content.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

By ordering products from Not Plastic Ltd you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you should not place an order with us.

LEGAL STATEMENT
This website was created and is served from the UK. English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

COPYRIGHT © www.notplastic.com

All content included on this website including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of, or are licensed to be used by Not Plastic Ltd . No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Not Plastic (or in the case of the Trademarks not owned by Not Plastic, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited.

USE OF THE #NOTPLASTIC WEBSITE
Not Plastic provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site.

OUR CONTRACT
Not Plastic’s acceptance of your order commences when your order is dispatched. At this point the purchase contract starts, you will be sent a dispatch confirmation by email. Your Right To Cancel: You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch (normally the same day or next day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. Please notify us at: hello@notplastic.com.

COMPLAINTS
Complaints will be dealt with speedily, fairly and effectively. We guarantee to respond to all complaints and to notify you as to the likely timescale and progress of the solution. Conformity of Goods: We take every care to ensure that the descriptions and specifications of our products are correct at the time of going online. However, while the colour reproduction of the products is a close likeness, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

DELIVERY INFORMATION
We aim to send orders out within 24 hours of them being placed, if the item is in stock. UK Deliveries may take up to 5 working days to be delivered. For deliveries outside the UK, we will provide a shipping quote and estimated delivery date via email with instructions of how to make payment.

CANCELLATION RIGHT
Under the distance selling regulations you have the legal right to cancel your order within 14 days upon receipt of your goods.

RETURNS POLICY
We will exchange or refund a product as long as it is in a resalable condition with the product packaging intact. Returns must be sent back to us within 30 days of the date of purchase. Please email us to let us know you are returning an item and why, and include a note with your returned item with your contact details and stating whether you would like a refund or an exchange. Please obtain a proof of postage (and insurance if you wish) when returning your item, as we regret that we cannot accept responsibility for goods in transit from our customers. If you are returning a faulty item, or an order due to an error on our behalf, we will refund the cost of the return postage. Otherwise, the cost of returning an item for refund or exchange is non-refundable. As soon as we receive the returned item, we will process the refund or exchange. Should we find the returned item is not in a fully resalable condition, we reserve the right to refuse a refund on the item. None of the above conditions affect your statutory rights when goods are faulty, or not as described.

PAYMENT & TAXES
Full payment for your items will be taken on confirmation of your order. We accept online payment in a secure environment by credit card through Stripe. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. We endeavour to display through this website all items in our current range. We aim to hold a good quantity of stock for each product. However, an item will occasionally be out of stock, and we will do our best to notify you as soon as possible about delivery timings or alternatives.

CREDIT/ DEBIT CARD PAYMENTS (Stripe)
When you pay using a credit / debit card our payment service provider will ask you for CVV2/CVC2 verification. This is quite normal for website purchases. 3d-secure-logos Our payment service provider protects your card from unauthorised use by what’s called 3D Secure Payment. After you enter your credit card details, a window will appear requesting your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. Stripe is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and has been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm their certification in Visa’s registry of service providers. Stripe is also a participant in the PCI Security Standards Council.

LIMITATION OF LIABILITY
Any information provided on this site including information related to well-being and health is provided in good faith and should not be taken as being prescriptive. You are deemed to have satisfied yourself as to the nature and type of goods to be purchased before placing an order with us. No liability is accepted by us for any offence, or loss you may suffer as a result of the content of the goods. You should be aware that no-one can guarantee the effects of using any particular product over another and anything can be dangerous if used inappropriately. Not Plastic Ltd will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. You are responsible for ensuring that a product is suitable for your own needs and this includes avoiding products that include materials you are intolerant, sensitive or may react to.

NOTICES
All notices sent by you to us must be sent to Not Plastic Ltd, B3 Kingfisher House, Kingsway, Team Valley, Gateshead, NE11 0JQ. We may give notice to you at either the e-mail or postal address you provide to us in the order. Notice will be deemed received and properly served on you 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

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